Shipping and Return Policies

Shipping Rates

Within Canada – $9.99 flat rate per order (Orders over $99 ship free)

Within Continental US – $13.99 flat rate per order

International – $20.00 flat rate per order

How long will my order take to ship?

We process orders ASAP, which is almost the moment they are received. If all items ordered are in stock, then we will pack up and ship within 1-2 business days. Often we will ship the same day. Occasionally an item from your order will be out of stock, in which case we will ship out as soon as it’s re-stocked. If there is any issue or significant delay for your order we will contact you.

How is my order shipped?

Orders Within Canada

Orders are shipped in eco-friendly packaging and shipped via Canada Post Expedited Parcel. All parcels are tracked, a tracking number will be emailed to you upon creation of shipping label.

Orders Within US and International

Orders are shipped in eco-friendly packaging and shipped via Canada Post. We determine the shipping method based on size of order, cost of shipping, and location. Tracking is usually an option and a tracking number will be emailed to you upon creation of shipping label.

How long will it take to receive my order?

Once orders are received at Canada Post, the expected delivery time will depend on your location. All orders ship out of Nelson BC Canada. Parcels shipped to Kelowna and Vancouver are 1-2 business days. Orders to Calgary are 2-3 business days. Orders to Ontario are 5-7 business days. US delivery times will vary from 4 – 14 days. Expected delivery time can be seen with your tracking information which is emailed to you when the shipping label is created.

Returns

If you have a problem with your order, or are unsatisfied in any way, please get in touch with us and we will work together with you to solve the problem. Returns are not always viable, as shipping can cost more than the item itself. If you do not like a particular scent, or find the product is not working for you, we encourage you to share with a friend who may enjoy it and spare it from going to landfill. Any complaints, questions, or comments can be directed to our email klskinnelson@gmail.com.